General questions

Where can I locate the Atmotube MAC ID or Serial Number?

Each Bluetooth device has a unique identifier— a MAC address. You can find the MAC address of your Atmotube in the Atmotube application -> Settings -> About (Android) and Atmotube application -> Settings -> Device (iOS).

The MAC address will be listed under as Atmotube ID as in the example below:

Each Atmotube also has a Serial Number. You can find the serial number for your device at the bottom of the original packaging box marked as SN.

Got more questions? We're here to help!

Please contact us at or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.