Each Bluetooth device has unique identifier - a MAC address. You can find the MAC address of your Atmotube in the Atmotube application -> Settings -> About.
The MAC address will be listed under as Atmotube ID as in the example below:
Each Atmotube also has a Serial Number. You can find the serial number for your device at the bottom of the original packaging box marked as SN.
Please contact us at email@example.com or by submitting a support ticket using the form on the following support page:
Do you have customer service and technical support?
You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.