Troubleshoot

The Power Indicator LED on the Atmocube is Red

Issue: A red power LED on your Atmocube indicates a corrupt internal configuration file.

Solutions:

There are two main methods to resolve this issue:

  1. Manual Configuration via USB
  2. Factory Reset

Manual Configuration via USB

Step 1: Generate a configuration file

  • Visit the Atmocube configuration tool at https://config.atmocube.app/
  • Select the appropriate SKU (with or without a PoE port).
  • Enter your Wi-Fi network's SSID and password.
  • Click "Generate Config" to create the config.json file.

Step 2: Prepare a USB Flash Drive

  • Save the config.json file to the root directory of a FAT-formatted USB flash drive.

Step 3: Disconnect Power

  • Remove the Atmocube from its power source.

Step 4: Insert USB Flash Drive

  • Insert the USB flash drive into the Atmocube's USB slot.

Note: You may need an alternate power cable if the provided L-shaped one blocks USB port access.

Step 5: Reconnect Power

  • Plug the Atmocube back into the power source.

Step 6: Automatic Configuration

  • The Atmocube will automatically read the config.json file from the USB flash drive (indicated by a purple power LED).
  • A successful configuration will turn the Wi-Fi indicator solid green.

Factory Reset

If the above method does not work, you can perform a factory reset. Instructions for a factory reset can be found here: Factory Reset Instructions.


Need Further Assistance?

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