Shipping Information

Where do you ship orders?

At the moment, shipping is available to the following countries:

For more information about shipping outside of the US, EU, and UK, please check:International Shipping, Customs and Import Fees
Shipping to other regions may be available on demand for bulk orders. Contact our sales team

If we don’t deliver to your country at the moment, you will see a notification on the check-out page. You can also use the ATMO Bot to find out if your region is serviceable.

If you live outside of the shipping zones, you can get your order through a freight forwarding service such as: Shipito

Disclaimer: ATMO is not responsible for services provided by third-party freight forwarding services.

Order Confirmation

You will receive an order confirmation by email. If you have a problem completing your order online or are not certain if your payment was successful, please, contact us at

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a link to your tracking number.

Please, give at least 10 working days to process the order and send you a tracking number. If you still haven’t received a confirmation email within this period, reach out to us at

How soon can I get my order?

For the United States

For shipments within the US, we use USPS which usually takes 3-5 business days to deliver. Unfortunately, due to the situation with COVID-19, there are sometimes delays in the processing of orders in the warehouse, in this case the deliveries might take up to 10-12 business days.

For Europe and rest of the world

As shipping may take up to 20 working days (about 30 calendar days), we kindly ask you to wait this time period before filing an inquiry for the lost package. You can read more about international deliveries here:

We kindly ask for your understanding in this matter, we do our best to deliver your package as quickly as possible during such challenging times

What do I do if my parcel is lost?

We highly recommend using signature confirmation upon delivery to prevent packages from being lost or stolen. If a package is not delivered, please call your local post office for immediate assistance with your parcel.

Please be informed that we don't accept claims for refund/reship for the orders which have the status “delivered”. In these cases please contact the local shipping company office or police department.

What if my parcel is damaged?

If possible, please check the condition of your package before you sign off on delivery. If it's at all damaged, hand it back to the courier to return it to us. Once we get back the device at our warehouse, you'll be fully refunded after check-up.

Amending & Cancelling Orders

Orders can’t be changed or canceled after the warehouse processing has been initiated, which usually occurs within 24 hours of placing your order. Please, contact our support team as soon as possible.

Can I change my delivery address after my order has been shipped?

In case you entered the wrong country in the delivery address, and your desired destination isn’t covered by our logistics services at the moment (please, see the section “where do you ship orders?”), we’ll have to cancel your order. Your money will be refunded.

If the recipient voluntarily agrees on an address change with the carrier without notifying the seller then the recipient takes all the responsibility for the further possible delays/problem/loss of the order. Atmotech Inc. will not be responsible for the further actions and delivery delays in this case and the recipient should directly communicate with the shipping company for support and delivery coordination.