Shipping FAQ

What if my parcel is damaged?

If possible, please check the condition of your package before you sign off on delivery. If it’s at all damaged, hand it back to the courier to return it to us. Once we get the device back to our warehouse, you’ll be fully refunded after checking the parcel.

Got more questions? We're here to help!

Please contact us at or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.