Shipping FAQ

What do I do if my parcel is lost?

We highly recommend using signature confirmation upon delivery to prevent packages from being lost or stolen. If a package is not delivered, please call your local post office for immediate assistance with your parcel.

Please be informed that we don’t accept claims for refunds or reshipments for orders that have the status "delivered.” In these cases, please contact the local shipping company office or police department.

Got more questions? We're here to help!

Please contact us at or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.