Shipping FAQ

International Shipping, Customs, and Import Fees

Important Information

Orders being shipped to regions outside the US, EU, and UK are considered “international” orders.  Our international shipping covers the following regions:

  • Australia
  • Canada
  • Japan
  • Hong Kong 
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea
  • Taiwan

How long will it take to receive my international order?

For international orders, shipping can take up to 20 working days (approximately 30 calendar days).

What should I do if my order is late?

If the order does not arrive after 20 working days, we recommend first contacting the local office of the shipping company. The name of the shipping company is provided in the shipping confirmation email. 

The next step is to contact our support team at to open an investigation.

How long will an investigation take?

An investigation into a missing order may take up to 10 business days. 

Will I need to sign for the delivery?

Depending on local carriers, a signature may be required. However, if the carrier is authorized to leave the order without a signature, but the package cannot be located after delivery, Atmotech Inc. cannot be held accountable.

Do I need to pay any customs fees, import duties, or local taxes?

All local and international customs fees, import duties, or local taxes, if applicable, are the responsibility of the customer, either before, during, or after delivery. For the most up-to-date information, we recommend contacting the local carrier and the local customs office, and the post office in advance for information. Please be aware that the final purchase price from Atmotech Inc. does not include the above additional costs.

What happens if I don’t pay the customs fees, import duties, or local taxes?

If the custom fees, import duties, or local taxes are not paid, the order may be returned to Atmotec Inc. In this case, a shipping & handling fee will be deducted from any refund.

Can I have my order delivered on the weekend?

Please note that some local carriers may not deliver over the weekends. We recommend contacting the local carrier in advance.

We do not accept claims when according to the tracking number your parcel was delivered. In such cases, you should make a direct claim to the forwarder or to the police.

‍For EU: From 1st July 2021, the VAT rules have changed. The previous exemption granted for non-EU purchases of less than 22 € has been removed. Currently, regardless of the price or location of an online seller, VAT must be paid on the total price. 

More details here: Buying goods online coming from a non-European Union country

Got more questions? We're here to help!

Please contact us at or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.