Please note that the total amount of your order as displayed at the checkout doesn’t include any of these additional duties. As the customer and importer, you’re liable for all import duties, customs, and local taxes levied by the country you live in; payment of these fees is necessary to release your order from customs. The local carrier will inform you of any additional duties before they deliver it.
Unfortunately we don’t have any control over customs and import tax and we can’t confirm exactly how much you will be charged. Customs and import tax varies widely depending on the country you’re in.
Please check with your local customs office for more information.
In case if your order was not delivered in 20 (30) working days please contact our support team by firstname.lastname@example.org - we have to make an investigation of every single case. This may take up to 10 business days. We also recommend you to contact the local office of the shipping company on your own - this may help to speed up the investigation process.
We don’t accept claims when according to the tracking number your parcel was delivered. In such cases you should make a direct claim to the forwarder or to the police.
For your convenience, you can see the list of countries and the applicable import duty. Please note that the information on the list is not updated every day, and you can check with the postal service of your country for the exact information.
If you choose to refuse the customs fee and the shipment is returned back to Atmotech Inc., a shipping & handling fee will be deducted from your refund.