Shipping FAQ

How soon can I get my order?

Order processing time is 2–3 business days. Orders placed on weekends will be processed on working days.

For the United States

For shipments within the US, we use USPS, which usually takes 3–5 business days to deliver. Unfortunately, due to the situation with COVID-19, there are sometimes delays in the processing of orders in the warehouse; in this case, deliveries might take up to 10–12 business days.

For Europe and rest of the world

As shipping may take up to 20 working days (about 30 calendar days), we kindly ask you to wait this time period before filing an inquiry for the lost package.

We kindly ask for your understanding in this matter, we do our best to deliver your package as quickly as possible during such challenging times.

Important Information

  • If you are ordering international shipping, we kindly ask that you allow 20 working days (it’s about 30 calendar days) for your order to arrive before contacting us.
  • A signature might be required by local carriers. If this is the case and you authorise the carrier to leave your parcel without a signature and you cannot locate it, Atmotech Inc. cannot be held accountable if the delivery goes missing.
  • All local customs charges, import duties and local taxes, if applicable, are payable by you on delivery.
  • Please note that some local carriers may not deliver over the weekends.

Got more questions? We're here to help!

Please contact us at or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.