Refund policy

If you decide to cancel your purchase before your order is shipped to you, the payment will be refunded. Please contact info@atmotube.com with order# and date of purchase.

After the item is shipped, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and kept unpacked.  If 7 days have gone by since delivery, unfortunately we can’t offer you a refund.

To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds
Please confirm with customer support that refund was approved.

If the refund was approved and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@atmotube.com.

If you have questions please contact us at info@atmotube.com.

For replacement or refund of the items that are defective, please see Atmotube Warranty policy https://atmotube.com/pages/warranty. In such case, please contact us at info@atmotube.com