Atmotube is designed to provide good airflow for the sensors inside, so it can’t be waterproof at the same time. Please do not put it in water. Avoid exposing it to rain.
Please contact us at info@atmotube.com or by submitting a support ticket using the form on the following support page:
Do you have customer service and technical support?
You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left on mobile) for a quick answer or leave your email address so that we may get in touch!