Support Center & Knowledge base

Atmotube

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Application

Where to download the Atmotube app?
Android permissions explained
Do you have Windows mobile app?
How does the Air Quality Score map work?
Why are ambient temperature and humidity values inactive?
I want to dive deeper into my data analysis (CSV export)
How to open a CSV file?
Will there be continued support/updates for the apps?
Atmotube iOS App FAQ

Troubleshooting

Atmotube Recovery Instructions
I cannot connect to my Atmotube
I lost my cable. Where can I get new one?
Incorrect Ambient Temperature and Humidity
Do you have customer service and technical support?
There's a LED on the front of Atmotube. What does each color indicate?

General Questions

Why should I use Atmotube?
First switch-on
What is the difference between Atmotube models?
How often does it take measurements?
What size is it? How much does it weigh?
What is Air Quality Score (AQS)?
Why do I need the app to use Atmotube?
Will Atmotube work with any smartphone?
Can I use Atmotube without the phone?
Why blowing air into Atmotube lowers the AQS number?
So what about barometer and altimeter?
How long will the battery last?
How to turn the device off and on?
Where can I locate the Atmotube MAC ID or Serial Number?
In the box
How do I get ahold of your team?
What are the units for parameters measured by the Atmotube PRO?

Technical Questions

Atmotube Technical Specifications
How does Atmotube VOC sensor work?
TVOC Sensor: Functionality, Limitations, and Calibration
How does Atmotube PM sensor work?
Understanding the Effect of Humidifiers on Particulate Matter Sensors
Can Atmotube connect to several smartphones?
How to reboot Atmotube
How to charge Atmotube?
Usage and Storage regulations
Is Atmotube waterproof?
How is Atmotube calibrated?
How to update Atmotube firmware?
Do you have API?
VOC concentrations in Air (Units of Measurement)
Bluetooth API
Certifications
How to access and use the Atmotube Cloud API?
Ensure a Reliable Bluetooth Connection between Atmotube and Smartphone
Data Storage and Collection
Atmotube Data Downloader Tool
Connect Atmotube PRO to the Cloud via BLE<>Wi-Fi router
Visualizing CSV Data using Tableau Public

Shipping FAQ

Can I track my order?
Cancellation and Return Policy
How soon can I get my order?
International Shipping, Customs, and Import Fees
Order Confirmation
What do I do if my parcel is lost?
What if my parcel is damaged?
Where do you ship orders?

Sales and Distribution

Where can I buy Atmotube?
Where will you ship?
I am a distributor. How do I contact you?
Atmotube hardware warranty
Is there a warranty for the Mask or Filters?
I'm a researcher. How can I stay informed about your product updates?

Got more questions?

Please contact us at info@atmotube.com or by submitting a support ticket using the form on the following page:

Do you have customer service and technical support?