Application

Atmotube iOS App FAQ

We’ve released a new and improved iOS app for Atmotube PRO and PLUS models in November 2022. There are currently two apps on the App Store for use with various ATMO devices:

  • The new and improved Atmotube app is only compatible with the Atmotube models PRO and PLUS. 
  • The Atmotube 1.0/2.0 app is compatible with the Atmotube models PRO, PLUS, 1.0, and 2.0.

How do the two apps differ from one another?

The new Atmotube app is an updated version of the older app. The new app is specifically designed to be used with Atmotube PRO and PLUS devices and includes new features, performance optimizations, and bug fixes. 

The old version of the Atmotube app has been renamed as Atmotube 1.0/2.0. This app will be kept as a legacy app for use with Atmotube models 1.0 and 2.0. It will be supported but not developed further.

What factors should I take into account when upgrading to the new Atmotube app?

Historical data stored on the previous version of the Atmotube app will not automatically transfer to the new version as they are different apps. To create analytics reports and get pinpoints on your personal air quality map, you will have to start your data collection from scratch. If you need the data stored on the previous version, please consider backing up the data before updating. Data can be exported by using the “Export Data to File” option in the app settings. A CSV data backup will be exported. 

After installing the new iOS app, please remove the older version from your smartphone. Running both apps simultaneously will cause interference and incorrect readings.

Where can I download the new Atmotube app?

You can download the new Atmotube app by clicking the button or by scanning the QR code below.

 

Can I still use the older Atmotube 1.0/2.0 app with Atmotube PRO and PLUS devices?

Yes, the Atmotube 1.0/2.0 app will continue to work with the Atmotube PRO and PLUS models; however, going forward, the Atmotube 1.0/2.0 app will not receive regular updates. So, we recommend upgrading to the newer version if you’re going to be using the app with the Atmotube PRO and PLUS models.

Do I need to upgrade to the new Atmotube app if I am using the Atmotube 1.0 or 2.0 devices?

No, you do not need to do anything if you’re using Atmotube 1.0 or 2.0 devices. The newer Atmotube app does not support Atmotube 1.0 or 2.0 devices. 

Got more questions? We're here to help!

Please contact us at info@atmotube.com or by submitting a support ticket using the form on the following support page:

Do you have customer service and technical support?

You may also use the ATMO Bot (usually on the right-hand side of the webpage on desktop, bottom-left for mobile) for a quick answer or leave your email address so that we may get in touch.