Orders being shipped to regions outside the US, EU, and UK are considered “international” orders. Our international shipping covers the following regions:
For international orders, shipping can take up to 20 working days (approximately 30 calendar days).
If the order does not arrive after 20 working days, we recommend first contacting the local office of the shipping company. The name of the shipping company is provided in the shipping confirmation email.
The next step is to contact our support team at info@atmotube.com to open an investigation.
An investigation into a missing order may take up to 10 business days.
Depending on local carriers, a signature may be required. However, if the carrier is authorized to leave the order without a signature, but the package cannot be located after delivery, Atmotech Inc. cannot be held accountable.
All local and international customs fees, import duties, or local taxes, if applicable, are the responsibility of the customer, either before, during, or after delivery. For the most up-to-date information, we recommend contacting the local carrier and the local customs office, and the post office in advance for information. Please be aware that the final purchase price from Atmotech Inc. does not include the above additional costs.
If the custom fees, import duties, or local taxes are not paid, the order may be returned to Atmotec Inc. In this case, a shipping & handling fee will be deducted from any refund.
Please note that some local carriers may not deliver over the weekends. We recommend contacting the local carrier in advance.
We do not accept claims when according to the tracking number your parcel was delivered. In such cases, you should make a direct claim to the forwarder or to the police.
More details here: Buying goods online coming from a non-European Union country
