- FREQUENTLY ASKED QUESTIONS
Last updated on October 04, 2017
HOW DOES ATMOTUBE WORK?
Atmotube constantly monitors air pollution in real time, detecting the presence of a wide range of volatile organic compounds (VOCs) and harmful gases, like Carbon Monoxide (CO). It alerts you when your environment is not safe.
WHY SHOULD I USE ATMOTUBE?
People don’t realize how what’s in the air might affect our health. But there are potential dangers -- carbon monoxide for instance. Carbon monoxide poisoning can happen when you breathe in even small amounts of the gas, causing terrible headaches and dizziness. And there are also volatile organic compounds, such as formaldehyde and benzene. Over time, exposure to carbon monoxide and volatile organic compounds has been linked to an increased risk of heart disease, stroke, liver and brain damage, and even cancer. Most people don't find out they've been exposed to toxic air until it's too late, so we decided to create a beautiful and functional object that can seamlessly become part of your life, alerting you to potential danger in the air.
WHAT IS THE DIFFERENCE BETWEEN ATMOTUBE 1.0 AND ATMOTUBE 2.0?
The earlier version of Atmotube 1.0 works in 1 second mode, which means the device takes air readings every second and sends them to your smartphone.
Atmotube 2.0 version takes readings every 10 seconds and has significantly longer battery life.
All the Atmotubes that we ship now are 2.0 version, 1.0 version is no longer produced.
HOW DO I KNOW MY ATMOTUBE VERSION?
Please take a look at the FCC ID printed on the tube and the packaging box: the last 2 digits of the code represent the device version. You can also check the working mode on the main screen of your app.
Atmotube firmware for version 1.0 starts with 70.x, for 2.0 starts with 72.x.
HOW PORTABLE IS IT? HOW MUCH DOES IT WEIGH?
Atmotube only weighs 1.4 ounces (40 grams), so it’s perfectly portable, even pocketable. It has a half-ring to let you to clip it anywhere, on any bag or even a key ring.
DO I NEED TO DOWNLOAD THE APP TO USE ATMOTUBE?
Yes, Atmotube sends all measured data to your mobile phone via Bluetooth Low Energy (LE) protocol. You should download our free Atmotube app from Google Play or App Store.
WILL ATMOTUBE WORK WITH ANY SMARTPHONE?
Atmotube is compatible with iOS 8+ devices and Android 4.3+ devices with Bluetooth Low Energy support.
IS THE ATMOTUBE MOBILE APP FREE?
WILL I RECEIVE ANY ALERTS IF THE AIR QUALITY IS POOR?
Yes, You will get immediate notification if Atmotube detects air quality lower than the “Moderate” level. This notification is customizable via settings.
WHAT IS AIR QUALITY SCORE?
Atmotube detects a very wide range of harmful gases, toxins and volatile organic compounds. For your convenience we created an accumulative parameter called Air Quality Score (AQS) that can instantly give you an understanding of the quality of air around.
THERE’S A LED ON THE FRONT OF ATMOTUBE. WHAT DOES EACH COLOR MEAN?
Atmotube is ON
When you press the button - the LED color represents the current Air Quality Score.
Red - severely polluted
Orange - very polluted
Yellow - polluted
Green - moderate
Blue - good
Atmotube is OFF
When you shortly press the button - the Atmotube blinks Green several times. That means Atmotube is OFF (in sleep mode). To turn ON the device - press the button for 5-7 seconds till Blue LED colour.
Charging (USB cable is connected)
Orange - Atmotube is charging
Green - Atmotube is charged
When Atmotube is fully charged (takes ~1.5 h) - you will see Green LED. Then charging will be off automatically to save battery life. So after some time you will see Orange colour again.
Atmotube is flashing White.
That means some error occurred. Press button for 10 seconds to reboot the device. If you still have problem - contact support team.
MY ATMOTUBE DOESN'T CHARGE, WHAT DO I DO?
Please check if your charging cable is properly connected. Make sure it is fully inserted. Sometimes it helps to pull the cable out a bit, if it was pushed too far inside.
THE LED IS BLINKING WHITE AND THE ATMOTUBE IS NOT VISIBLE IN THE APP
Please reboot the Atmotube by holding the button for 10 seconds.
HOW LONG WILL THE BATTERY LAST?
For constant measurement mode (each second) - up to 12 hours.
For pulse mode (10 seconds) - up to 3.5 days.
WHY DO YOU USE TITANIUM COATING?
Because it is most hypoallergenic, very beautiful, strong and durable.
IS ATMOTUBE WATERPROOF?
Atmotube design is meant to provide a good airflow for the sensors inside, so it can’t be waterproof at the same time. Please do not put it in water.
WHAT IS THE OPERATING TEMPERATURE OF ATMOTUBE?
Recommended operating temperature for Atmotube sensors is from -5°C to +45°C.
The device will still work if the temperature drops below -5°C, but the performance of the VOC and CO sensors will slightly drop.
HOW IS ATMOTUBE CALIBRATED?
Each sensor will be first pre-calibrated by the sensor manufacturer and then will go through calibration procedure on our production line to increase its accuracy. Each sensor will be exposed to a particular gas at a known concentration in a gas chamber.
DOES ATMOTUBE REQUIRE PERIODICAL RECALIBRATION?
Though each Atmotube performs periodical self-calibration, you may need to calibrate your device from time to time. It is very simple, just choose “Recalibrate” command in the Settings menu in your mobile app and follow further instructions.
HOW DOES THE AIR QUALITY SCORE MAP WORK?
Your GPS coordinates will be linked with your AQS measurements, periodically uploaded to our secure cloud, and then will be aggregated on the air quality map. The map is available for public viewing. AQS sharing is disabled by default and you should manually enable it.
WHO CAN SEE MY AIR QUALITY SCORE DATA?
Only you can view your AQS history data. But you can share it on the map to make your contribution into the global air quality map.
WHAT ARE THE VOCS?
Volatile organic compounds (VOCs) are emitted as gases from certain solids or liquids. In fact, they may be emitted by a wide array of products, including paints and lacquers, paint strippers, cleaning supplies, household products such as varnishes and wax, cleaning and disinfecting, products, building materials (plywood and particleboard) and furnishings, office equipment such as copiers and printers, glues and adhesives. Along with carbon, they contain elements such as hydrogen, oxygen, fluorine, chlorine, bromine, sulfur or nitrogen.
VOCs can cause eye, nose, and throat irritation as well as headaches, loss of coordination, and nausea. They may also cause damage to the liver, kidney, and central nervous system. Some are suspected or known to cause cancer.
HOW DO I REBOOT THE ATMOTUBE?
You can reboot the Atmotube by holding its button for 10 seconds.
WHERE WILL YOU SHIP?
We ship Atmotubes worldwide!
DOES ATMOTUBE COME WITH A WARRANTY?
Yes! We offer a 12 month manufacturers’ warranty on all our products.
I AM A DISTRIBUTOR. HOW DO I CONTACT YOU?
Please contact [email protected]
DO YOU HAVE CUSTOMER SERVICE AND TECHNICAL SUPPORT?
We sure do! You can contact us through email. We are here to answer all your questions. For our contact info, please visit our website.
HOW DO I GET AHOLD OF YOUR TEAM?
Please contact [email protected].
WILL THERE BE CONTINUED SUPPORT/UPDATES FOR THE APP?
Sure! We already have a roadmap for new features. If you have any suggestions please contact us [email protected]